Frequently Asked Questions

1.1. Can I track my purchase?

Yes. The most up-to-date information about your Purchase and the delivery status of your Purchase is available in My Orders. In addition, you will be notified of the progress of your order via the registered email address.

1.2. Which company is responsible for delivering my Purchase?

Deliveries are carried out exclusively by companies selected and contracted exclusively by suppliers, with the Customer having no influence over such decision.

1.3. Can I add another product to the Purchase I made?

No, once completed, the Purchase cannot be changed. To purchase another product, you must start a new Purchase.

1.4. I did not receive all the items from my Purchase. What do I do?

1.5. How do I confirm the availability of a product in stock?

On the website, if there is a shopping cart visible when completing the order, it means that the product is available.

1.6. Can I make my purchase on the website and collect the products purchased in the physical store?

No. When making a purchase through the website, you will receive the product(s) purchased at the address provided, through the delivery mechanisms made available by Loja Manuel Coelho.

1.7. Can anyone receive the product I purchased?

Yes.

1.8. Is there a minimum order value?

No.

1.9. Does the Manuel Coelho Store make partial deliveries?

No, deliveries will be made for Purchases made on the website, always including the total number of products purchased in the respective Purchase on the website.

1.10. Can I change the delivery address?

Yes, but only before completing the Purchase on the website. Once completed, the Purchase can no longer be changed. If you have any questions, please contact Gebana Brasil Customer Service by phone (46) 3552-1614 or by any other means of support available.

1.11. How is shipping calculated for my order?

The shipping/freight value is free

1.12. Can I send part of the purchase to one address and part to another?

No. All products purchased in a given Purchase will be delivered together, to the same address. To send products to two different addresses, it will be necessary to make two different Purchases.

1.13. Can I add or remove products from the shopping cart?

Yes, but only before finalizing the purchase on the website. To include, simply click on more and, to delete, on the trash can.

1.14. Can I resume a shopping cart?

Yes, as long as the products listed therein are still available in stock, it will be possible to recover the shopping cart and complete the purchase.

2. PAYMENT

2.1. What payment methods are available?

The site currently accepts payment via Paypal and all credit cards listed in the Store.

2.2. What is the procedure if there is a duplicate payment?

Manuel Coelho Store will verify and the duplicated amount will be returned to the customer.

2.3. What if my payment is not approved?

You will be notified within 48 hours and will be required to enter another payment method. Otherwise, the purchase on the website will be cancelled.

2.4. What is the Purchase approval period?

The deadline is up to 48 hours.

2.5. Can I change the card after completing the purchase?

This procedure will not be possible.

2.6. Can I use my card issued abroad?

Yes, all cards listed will be accepted.

2.7. What are the return deadlines?

Manuel Coelho Store accepts returns up to 7 days after purchase

3. PRODUCTS

3.1. Is it possible to order a product that is not for sale?

Yes, just send instructions to the contacts manuelcoelho.store@gmail.com or WhatsApp. +4917632906694, and you will be informed about the price and delivery time.

3.2. Does the Manuel Coelho Store website offer flash sales?

Yes, whenever there are promotions, they will be announced in our Store.

4. CANCELLATIONS, EXCHANGES AND RETURNS

4.1. How do I exchange an eCommerce product?

To exchange a product purchased on the website, please contact our email manuelcoelho.store@gmail.com or WhatsApp. +4917632906694

4.2. What if the product I need to exchange is no longer in stock?

We will proceed with the cancellation and refund of payment.